Frequently Asked Questions

 Here you will find the answers to all important questions regarding our online store.

About Ars Mundi
App
ARA Kunst
Art dictionary
Artists' biographies
Cancellation Policy
Contact us (Customer service, Help, Press, Artists, Major customers)
Cookies
Copyright
Customer account
Customer service
GDPR Commitment
Delivery times
Forgot password
Guarantees
Legal notice
Link liability
Major customers
Newsletter
Order by phone
Order from the catalogue
Order process
Payment options
Press
Prices / VAT
Print
Purchase
Register
Registration
Request a catalogue
Retail shop
Ring size
Shipping costs
Trader
Vouchers
What can we offer you
Wishlist

 

About Ars Mundi

You will find interesting information about Ars Mundi here... 

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App
 

With the free ars mundi app you can easily browse our current catalogs and order directly from ars mundi online store. The download links can be found  here…

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ARA Kunst

The ARA Kunst - WORKSHOPS FOR MUSEUM REPLICAS AND MODERN ART is a globally unique art workshop, where most of the sculptures, replicas and jewelry objects available from ars mundi are manufactured. From a 3-meter high bronze sculpture to a gold filigree jewelry, everything is produced under one roof. Exclusive editions are handcrafted by highly qualified specialists and craftsmen. For this purpose, there is an internationally recognised brand label "ARA Kunst".

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Art Dictionary

In the ars mundi art dictionary you can find explanations of the most important techniques, epochs and technical terms from the world of art. 

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Artists' biographies 

You will find a short biography for more than 700 artists in a single product view. 

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Cancellation Policy

Start of the cancellation
You have the right to withdraw from the contract within 14 days without providing reasons. The period for revocation is 14 days from the day, when you or a third party indicated by you other than the carrier have taken possession of the final goods. To exercise your right of cancellation, you must contact us (ars mundi Edition Max Büchner GmbH, Bödekerstraße 13, D-30161 Hannover, phone: +49 348 43 33, telefax: +49 511 348 43 58, info@arsmundi.com) by submitting a clear statement of your decision to cancel this contract (e.g. a letter sent by post, fax or e-mail). You can make use of the model withdrawal form, which is however not mandatory. To comply with the cancellation period it is sufficient for you to send the message regarding the exercise of the right to cancel prior to the expiration of the cancellation period.
Consequences of cancellation
If you cancel this contract, we shall refund you for all the payments received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a delivery method other than the cheapest and standard method of delivery offered by us) immediately within 14 days from the date on which we are notified of your ecision to cancel this contract. For refunds we use the same payment method used by you for the initial transaction, unless explicitly agreed with you otherwise; in no case will you be charged fees for this refund. You must send or transfer the goods immediately to ars mundi Edition Max Büchner GmbH, Ikarusallee 15, D-30179 Hannover, and in any event no later than 14 days from the day on which you have informed us regarding the cancellation of this contract. The deadline is met if you return the goods prior to the expiration of the 14 day period. We will bear the cost of returning the goods. You only need to pay for any diminished value of the goods resulting from any unnecessary handling other than what is needed to ascertain the nature, characteristics and functioning of the goods.
End of the cancellation 

Here you will find the cancellation form as a PDF version...

 Payment options


Ars mundi offers the following selection of payment options: 
Invoice within 14 days, debit and credit card (American Express / MasterCard / Visa). If you pay by credit card, costs will be taken after delivery. In case of using a check or bank draft, the payment will be due within 14 days of delivery. The deliveries shall be performed against prepayment.

The goods transported from EU external border are at the customer's risk, who possibly pays storage or customs costs. Freights shall be recharged at cost prices.
 

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Contact us (Customer Service, Help) 

You can reach the ars mundi customer service: 
* by sending an e-mail to info@arsmundi.com, 
* by calling +49 348 43 33. 

Press: 
See "Press"

Major customers: 
See "Major customers".

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Cookies
 
A cookie is a small text file that is stored in a browser's memory. This text file contains no personal data, it only stores the sequence of numbers which can be assigned to the respective user. You can manage the assumption of Cookies on this page in your browser-program and block these where appropriate. 
In this shop, cookies are used to facilitate the operation of the shop for the users. After successful registration, you will be recognized during subsequent visits to the ars mundi website. The data stored in the cookie spare your having to fill out the forms. 

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Copyright 

All content included on the website, such as text and images, are subject to a copyright of © 2000-2015, ars mundi Edition Max Büchner GmbH. All rights reserved. 
Copying, reproducing or use of texts or images for purposes other than the shopping  on this website are expressly prohibited. 

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Customer account

With a customer account on Ars Mundi website, you have the following options:
* For any subsequent orders, you simply log in with your username and password and do not have to enter your address and billing information the next time you shop.
* You can change your specified delivery address at any time or add an additional one.
* If you are interested in one or more objects in particular, you can put them on your personal wishlist and find quickly when you visit us next time.
* You can change your password.
* The order history gives you an overview of your already placed orders.

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Customer service 

The Ars Mundi customer service is your competent partner for any questions regarding our products and your order. 

You can reach the ars mundi customer service: 
* by sending an e-mail at info@arsmundi.com, 
* by calling +49 348 43 33. 

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GDPR Commitment
 

The GDPR (General Data Protection Regulation) is a piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union. The regulation will become in effect and enforceable on May 25, 2018.

The General Data Protection Act (GDPR) is considered to be the most significant piece of European data protection legislation to be introduced in the European Union (EU) in the past 20 years and will replace the 1995 Data Protection Directive.

The GDPR regulates the processing of personal data about individuals in the European Union including its collection, storage, transfer or use. Most importantly, under the GDPR, the concept of “personal data” is very broad and covers any information relating to an identified or identifiable individual (also called a “data subject”).

It gives data subjects more rights and control over their data by regulating how companies should handle and store the personal data they collect. The GDPR also raises the stakes for compliance by increasing enforcement and imposing greater fines should the provisions of the GDPR be breached.

The GDPR enhances EU individuals’ privacy rights and places a stronger set of obligations on how organizations handle data.

 

This is a complex legislation, and we’ve been working on making sure we’re compliant with this new regulation. The privacy and security of our customers (and their customers), partners and candidates are of utmost importance to us.

Here’s a condensed version of our GDPR Roadmap detailing the various elements we’ve been working on in order to comply:

  • Appointment of a Data Protection Officer. (ars mundi Edition Max Büchner GmbH, responsible for data protection, Bödekerstraße 13, D-30161 Hanover
  • Research into how the products and services we offer may be impacted by GDPR.
  • Development of a strategy addressing the areas in our company impacted by GDPR.
  • Creation of an inventory of all personal information that we control.
  • Rewriting and updating our Privacy Policy.
  • Performing all necesary changes to our internal processes and procedures to achieve and maintain compliance with GDPR.
  • Updating our websites to be GDPR compliant in terms of the capturing and tracking of personal data.
  • Testing all of our changes to verify and validate compliance with GDPR.

 

We will continue to make additional operational changes resulting from the new legislation as required. We will keep our clients, partners, candidates and regulatory authorities informed throughout this process. Our company has an internal cross-functional team who continue to monitor and inform our strategy for complying with GDPR.

If you have any questions, please don't hesitate to contact us at info@arsmundi.com
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Delivery times

Information about delivery time can be found on the respective product detail pages. High-quality works of art do not appear in massive or conveyor belt production. You can expect from us exceptional quality. For this reason, we would ask you for your understanding about the delivery time of some products which undergo complex manufacturing process.

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Forgot password

If you have forgotten your password, please click here...

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Guarantees
 
8 guarantees that certify the accuracy of our intentions, you will find here... 

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Legal Notice 

ars mundi 
Edition Max Büchner GmbH 
Bödekerstraße 13 
30161 Hannover 
Germany 

Phone: +49 348 43 33 
Fax: +49 511 348 43 58 
E-Mail: info@arsmundi.com 

Managing Director: Dr. Max-Georg Büchner 
Local court Hannover, HRB 50311 
UST.-IdNr.: DE 206 564 762 

Online dispute resolution in accordance with 14 Abs 1 ODR-VO. The European commission launches the platform for online dispute resolution, which you can find after following the link http://ec.europa.eu/consumers/odr/.
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Link liability

Ars Mundi assumes no responsibility or liability regarding the websites and their contents, to which the reference is made by links. 

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Major customers

Please send your requests to:
info@arsmundi.com 
Phone: +49 348 43 33 
Fax: +49 511 348 43 588 

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Newsletter

With our weekly e-mail newsletter, we will inform you about new products, new catalogs, special promotions and offers. So you can use the time advantage for a reservation of a rare collectors rarity, a public racer or a coveted individual piece!
Of course, you can cancel your subscription to the newsletter at any time. Just send us an e-mail or click on the "Unsubscribe" link in the newsletter.

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Order by phone

Our ordering service is available around the clock at +49 348 43 33 .
If you prefer to oder by fax, you can contact us under the fax number +49 511 348 43 58 - any time as well. 

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Order from the catalogue

If you want to order a product directly from the catalogue, just enter the item number in the art search and then add the item to the shopping cart. Using the "Quickorder" box, you will have the opportunity to put more items directly into your shopping cart by entering item number. 

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Order process

After you have placed the article in the shopping cart and then clicked on the "Place order" button, you can:
* log in on the login page (if you are already a registered ars mundi Internet customer),
* re-register as an Internet customer or
* continue your order without registration. 

You also have the possibility, if necessary, to enter a different shipping address.

After this, select the payment method you wish to use:
* Invoice within 14 days,
* Debit or
* Credit card (American Express / MasterCard / Visa). 

On the "Order" page you can check again your order, address and shipping information and edit it upon need. By clicking the button "Place order", you complete your order. Shortly you will receive a confirmation of your order by e-mail.

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 Payment options


Ars mundi offers the following selection of payment options: 
Invoice within 14 days, debit and credit card (American Express / MasterCard / Visa). If you pay by credit card, costs will be taken after delivery. In case of using a check or bank draft, the payment will be due within 14 days of delivery. The deliveries shall be performed against prepayment.

The goods transported from EU external border are at the customer's risk, who possibly pays storage or customs costs. Freights shall be recharged at cost prices.

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Press

If you require information or image data, please contact us at:
info@arsmundi.com
Phone: +49 348 43 33 

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Prices / VAT

All prices include the statutory value-added tax. 
Outside the EU, the prices exclude value added tax. 
Please note that some of the offered products are subject to the special margin scheme according to §25 UStG. 
VAT included in the purchase price can not be calculated separately for articles in the invoice which are subject to differential taxation.

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Print
 
By clicking the link "Print page" in the single product view, you can print the displayed object and the related information in a print-optimized layout. 

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Purchase 

See "Order Process"

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Register

As a registered customer you can take the following advantages of our shopping system:
* Once you have entered your data, by using your login (e-mail address) and password you can quickly and easily place an order without re-entering your data. 
* If you are interested in one or more objects in particular, you can put them on your personal wishlist and find quickly when you visit us next time.  
* The order history gives you an overview of your already placed orders. 

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Registration

This is a simple way to register with us: 
Click on "My account", from there you will be redirected to the login page. Choose the option "I am not yet registered with ars mundi and would like to login again", afterwards click on "next" and please fill in the specified fields. 

As a registered customer you have the following advantages with our shopping system:
* Once you have entered your data, by using your login (e-mail address) and password you can quickly and easily place an order without re-entering your data.
* If you are interested in one or more objects in particular, you can put them on your personal wishlist and find quickly when you visit us next time. 
* You can review your previous shopping carts and reactivate them again if, for example, you have been interrupted and your order wasn't carried out.
* You can review your previous orders. 

You can also make an order without registering. During the order process, you just specify your address. The advantages of using our shopping system do not apply to this type of declaration.

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Request a catalog 

You can request current ars mundi catalogs free of charge and without obligation directly from here. 

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Retail shop

Our retail store is located in Hanover. For further information and opening hours please check here...

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Ring size

This is the way to measure the diameter of a well-fitting ring:

Ringgröße Ring size Ring diameter
48 15,5 mm
50 16,0 mm
52 16,5 mm
54 17,0 mm
56 18,0 mm
58 18,5 mm
60 19,0 mm
62 19,5 mm
64 20,5 mm



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Shipping and shipping costs

We ship worldwide. 
In spite of big size and weight of our products, for postage, shipping, packing and insurance you pay the following: 
Delivery costs to: 
* United Kingdom - € 12.00 
* Germany - € 7.80 
* Austria - € 9.80 
* Luxembourg - € 15.00 
* Belgium & Netherlands - € 12.00 
* Switzerland - € 20.00 
 
* Delivery to remaining EU countries (except for islands) - € 35.00 
* Delivery to non-EU countries, as well as EU islands - € 95.00 

Customs and import fees for goods deliveries outside Germany
Our house has no influence on the customs or import duties established in foreign counties, and we do not inform about them beforehand. Customs regulations of the recipient countries are not unified. If you require detailed information, please contact the customs office responsible for your region. Please note that you must abide by the respective local regulations on imports of goods.

Import requirements for Switzerland and Liechtenstein
Please note that charges (e.g. customs fees, VAT) may be applicable for deliveries to Switzerland and Liechtenstein. If you have questions about the scope of duties or details of import procedures, please contact the customs authority of the Swiss Confederation.

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Trader 

Please send your request to: 
info@arsmundi.com 
Phone: +49 348 43 33 
Fax: +49 511 348 43 58 

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Vouchers

You would like to redeem a voucher? 
To redeem a voucher, please enter the number of your voucher in the shopping cart, in the field "I have a voucher code". 

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What we can offer you

Ars mundi offers you a unique spectrum of the world of art: 
* valuable originals 
* hand-signed lithographs
* limited artist's multiples
* museum replicas
* jewelry replicas 
* designer jewelry
* limited artist watches 
* exclusive collector's chronographs 
* fine art and craft 
* museum shop products
You can discover many exclusive things only with Ars Mundi. 

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Wishlist

You can store your personal objects of desire on your Wishlist (after successful registration). Just click on the link "Add to Wishlist" in the single product view. By means of "Login" or "My Account" you can always view and change your Wishlist. 

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