Frequently Asked Questions

 Here you will find the answers to all important questions regarding our online store.

About Ars Mundi
App
ARA Kunst
Art dictionary
Artists' biographies
Cancellation Policy
Contact us (Customer service, Help, Press, Artists, Major customers)
Cookies
Copyright
Customer account
Customer service
Data protection
Delivery times
Forgot password
Guarantees
Legal notice
Link liability
Major customers
Newsletter
Order by phone
Order from the catalogue
Order process
Payment options
Press
Prices / VAT
Print
Purchase
Register
Registration
Request a catalogue
Retail shop
Ring size
Shipping costs
Trader
Vouchers
What can we offer you
Wishlist

 

About Ars Mundi

You will find interesting information about Ars Mundi here... 

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App
 

With the free ars mundi app you can easily browse our current catalogs and order directly from ars mundi online store. The download links can be found  here…

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ARA Kunst

The ARA Kunst - WORKSHOPS FOR MUSEUM REPLICAS AND MODERN ART is a globally unique art workshop, where most of the sculptures, replicas and jewelry objects available from ars mundi are manufactured. From a 3-meter high bronze sculpture to a gold filigree jewelry, everything is produced under one roof. Exclusive editions are handcrafted by highly qualified specialists and craftsmen. For this purpose, there is an internationally recognised brand label "ARA Kunst".

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Art Dictionary

In the ars mundi art dictionary you can find explanations of the most important techniques, epochs and technical terms from the world of art. 

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Artists' biographies 

You will find a short biography for more than 700 artists in a single product view. 

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Cancellation Policy

Start of the cancellation
You have the right to withdraw from the contract within 14 days without providing reasons. The period for revocation is 14 days from the day, when you or a third party indicated by you other than the carrier have taken possession of the final goods. To exercise your right of cancellation, you must contact us (ars mundi Edition Max Büchner GmbH, Bödekerstraße 13, D-30161 Hannover, phone: +44 207 193 37 65, telefax: +49 511 348 43 58, info@arsmundi.com) by submitting a clear statement of your decision to cancel this contract (e.g. a letter sent by post, fax or e-mail). You can make use of the model withdrawal form, which is however not mandatory. To comply with the cancellation period it is sufficient for you to send the message regarding the exercise of the right to cancel prior to the expiration of the cancellation period.
Consequences of cancellation
If you cancel this contract, we shall refund you for all the payments received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a delivery method other than the cheapest and standard method of delivery offered by us) immediately within 14 days from the date on which we are notified of your ecision to cancel this contract. For refunds we use the same payment method used by you for the initial transaction, unless explicitly agreed with you otherwise; in no case will you be charged fees for this refund. You must send or transfer the goods immediately to ars mundi Edition Max Büchner GmbH, Ikarusallee 15, D-30179 Hannover, and in any event no later than 14 days from the day on which you have informed us regarding the cancellation of this contract. The deadline is met if you return the goods prior to the expiration of the 14 day period. We will bear the cost of returning the goods. You only need to pay for any diminished value of the goods resulting from any unnecessary handling other than what is needed to ascertain the nature, characteristics and functioning of the goods.
End of the cancellation 

Here you will find the cancellation form as a PDF version...

 Payment options


Ars mundi offers the following selection of payment options: 
Invoice within 14 days, debit and credit card (American Express / MasterCard / Visa). If you pay by credit card, costs will be taken after delivery. In case of using a check or bank draft, the payment will be due within 14 days of delivery. The deliveries shall be performed against prepayment.

The goods transported from EU external border are at the customer's risk, who possibly pays storage or customs costs. Freights shall be recharged at cost prices.

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Contact us (Customer Service, Help) 

You can reach the ars mundi customer service: 
* by sending an e-mail to info@arsmundi.com, 
* by calling +44 207 193 37 65 (around the clock). 

Press: 
See "Press"

Major customers: 
See "Major customers".

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Cookies
 
A cookie is a small text file that is stored in a browser's memory. This text file contains no personal data, it only stores the sequence of numbers which can be assigned to the respective user. You can manage the assumption of Cookies on this page in your browser-program and block these where appropriate. 
In this shop, cookies are used to facilitate the operation of the shop for the users. After successful registration, you will be recognized during subsequent visits to the ars mundi website. The data stored in the cookie spare your having to fill out the forms. 

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Copyright 

All content included on the website, such as text and images, are subject to a copyright of © 2000-2015, ars mundi Edition Max Büchner GmbH. All rights reserved. 
Copying, reproducing or use of texts or images for purposes other than the shopping  on this website are expressly prohibited. 

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Customer account

With a customer account on Ars Mundi website, you have the following options:
* For any subsequent orders, you simply log in with your username and password and do not have to enter your address and billing information the next time you shop.
* You can change your specified delivery address at any time or add an additional one.
* If you are interested in one or more objects in particular, you can put them on your personal wishlist and find quickly when you visit us next time.
* You can change your password.
* The order history gives you an overview of your already placed orders.

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Customer service 

The Ars Mundi customer service is your competent partner for any questions regarding our products and your order. 

You can reach the ars mundi customer service: 
* by sending an e-mail at info@arsmundi.com, 
* by calling +44 207 193 37 65 (around the clock). 

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Data Protection
 
All and any personal data will be handled with confidentiality. The strict regulations of the the German Federal Data Protection Act are strictly complied with. The data required for the business transaction which have been provided by you shall be stored electronically. The data required for the order processing will be passed to the appropriate service providers (eg, the logistics company charged with the delivery of the goods and the credit institute responsible for the processing of your payment). In order to protect our legitimate interests for the purpose of credit investigation, if necessary, we may need to forward your name and address to arvato infoscore GmbH, Rheinstraße 99, 76532 Baden-Baden, ONA Auskunftei Iver Nahr e.K., Oberdorfstr. 6, 78465 Konstanz or WID Wirtschafts-Informatins-Dienst GmbH, Schwägrichenstr. 3, 04107 Leipzig. Your protected interests will be considered in accordance with the legal requirements. We use and provide your name and postal address only to companies that we have carefully selected, whose products might be of interest to you and whose appealing offers you could receive by mail. The amount of the transferred data is restricted to the required minimum.
You may revoke the usage, processing and disclosing of this data for marketing purposes at any time. In this case, please make your request in writing:
ars mundi Edition Max Büchner GmbH, responsible for data protection, Bödekerstraße 13, D-30161 Hannover or by e-mail to info@arsmundi.com.
You can object to receiving catalogues from ars mundi informally at any time with the effect for the future by sending the revocation to mundi Edition Max Büchner GmbH, Bödekerstraße 13, D-30161 Hannover or by e-mail to info@arsmundi.com. The processing may take some time as a result of technical processes, so we would therefore kindly ask you for your understanding, if you continue to receive advertising during a transitional period. If any advertising materials are sent to different address formats, please also provide us with these addresses.
When you register for our newsletter, we store your e-mail address for the purpose of advertising until you unsubscribe from it. Your e-mail address will not be shared with any other companies. You can withdraw the agreement regarding the use of the e-mail address for our own advertisement purposes at any time with effect for the future, by clicking the "You can unsubscribe from ars mundi newsletter here" link at the end of the newsletter or send a corresponding message to info@arsmundi.com.
You have the right, at any time, to get free information about your data stored by us, and also to claim any correction, barring or erasure of your data. Please contact info@arsmundi.com.
Any personal and payment data you have provided us with are encrypted as follows:
Encryption protocol used: SSL 3.0; Key length: RSA 1024 bit; The encryption of usage data: RC4 128 bit, Triple DES 112/168 Bit. 
Our internet shop uses cookies in order to facilitate the operation of the shop for the users. After successful registration, you will be recognized during subsequent visits to ars mundi website. The data stored in the cookie spare your having to fill out the forms.
A cookie is a small text file that is stored in a browser's memory. This text file contains no personal data, it only stores the sequence of numbers which can be assigned to the respective user. You can manage the assumption of Cookies on this page in your browser-program and block these where appropriate.
Our website is using retargeting technologies. 
This technique makes it possible to directly advertise to specifically those internet users who have already become interested in our online store and our products on our partner websites. Studies have shown that the display of personalized, interest-based advertising is usually more interesting for internet users than the advertising that does not contain a personal reference.
The display of advertising materials is carried out while retargeting based on a cookie-based analysis of user behavior. It goes without saying that no personal data is stored here. The use of retargeting technology is carried out in accordance with the applicable statutory data protection regulations.
On the banners from Google there is no direct opportunity to opt-out. The information on the use and ability to delete individual cookies set by google can be found at the following link: Google Ads Preferences Manager.
You can object to the completely anonymous analysis of your surfing behavior by Google - more information about this, as well as additional information about the Google technology is available in the Google Privacy Policy.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google“). Google Analytics uses the so-called "Cookies", text files that are stored on your computer which allows an analysis of your use of this website. The information generated by the cookie about your use of this website (including your IP address) is transferred to one of Google's servers in the USA, and stored there. Google will use this information to evaluate your use of the website, to produce reports on website activities for their operators, and to perform other services related to the use of the website and of the Internet. Google may also transfer this information to third parties, if this is required by law, or where such third parties process the information on Google's behalf. Gogle will not link your IP address to other data retrieved by Google. No personal data is collected or transferred through the use of Google Analytics. You may refuse the use of Cookies by selecting the appropriate settings on your browser, however, we would like to make you aware of the fact, that in this case it is possible that you will not be able to use all the functions of this website. By using this website, you agree that the data about you collected by Google may be processed in the way described above and for the purposes mentioned above.

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Delivery times

Information about delivery time can be found on the respective product detail pages. High-quality works of art do not appear in massive or conveyor belt production. You can expect from us exceptional quality. For this reason, we would ask you for your understanding about the delivery time of some products which undergo complex manufacturing process.

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Forgot password

If you have forgotten your password, please click here...

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Guarantees
 
8 guarantees that certify the accuracy of our intentions, you will find here... 

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Legal Notice 

ars mundi 
Edition Max Büchner GmbH 
Bödekerstraße 13 
30161 Hannover 
Germany 

Phone: +44 207 193 37 65 
Fax: +49 511 348 43 58 
E-Mail: info@arsmundi.com 

Managing Director: Dr. Max-Georg Büchner 
Local court Hannover, HRB 50311 
UST.-IdNr.: DE 206 564 762 

Online dispute resolution in accordance with 14 Abs 1 ODR-VO. The European commission launches the platform for online dispute resolution, which you can find after following the link http://ec.europa.eu/consumers/odr/.
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Link liability

Ars Mundi assumes no responsibility or liability regarding the websites and their contents, to which the reference is made by links. 

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Major customers

Please send your requests to:
info@arsmundi.com 
Phone: +44 207 193 37 65 
Fax: +49 511 348 43 588 

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Newsletter

With our weekly e-mail newsletter, we will inform you about new products, new catalogs, special promotions and offers. So you can use the time advantage for a reservation of a rare collectors rarity, a public racer or a coveted individual piece!
Of course, you can cancel your subscription to the newsletter at any time. Just send us an e-mail or click on the "Unsubscribe" link in the newsletter.

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Order by phone

Our ordering service is available around the clock at +44 207 193 37 65 - even on weekends and public holidays.
If you prefer to oder by fax, you can contact us under the fax number +49 511 348 43 58 - any time as well. 

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Order from the catalogue

If you want to order a product directly from the catalogue, just enter the item number in the art search and then add the item to the shopping cart. Using the "Quickorder" box, you will have the opportunity to put more items directly into your shopping cart by entering item number. 

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Order process

After you have placed the article in the shopping cart and then clicked on the "Place order" button, you can:
* log in on the login page (if you are already a registered ars mundi Internet customer),
* re-register as an Internet customer or
* continue your order without registration. 

You also have the possibility, if necessary, to enter a different shipping address.

After this, select the payment method you wish to use:
* Invoice within 14 days,
* Debit or
* Credit card (American Express / MasterCard / Visa). 

On the "Order" page you can check again your order, address and shipping information and edit it upon need. By clicking the button "Place order", you complete your order. Shortly you will receive a confirmation of your order by e-mail.

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 Payment options


Ars mundi offers the following selection of payment options: 
Invoice within 14 days, debit and credit card (American Express / MasterCard / Visa). If you pay by credit card, costs will be taken after delivery. In case of using a check or bank draft, the payment will be due within 14 days of delivery. The deliveries shall be performed against prepayment.

The goods transported from EU external border are at the customer's risk, who possibly pays storage or customs costs. Freights shall be recharged at cost prices.

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Press

If you require information or image data, please contact us at:
info@arsmundi.com
Phone: +44 207 193 37 65 

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Prices / VAT

All prices include the statutory value-added tax. 
Outside the EU, the prices exclude value added tax. 
Please note that some of the offered products are subject to the special margin scheme according to §25 UStG. 
VAT included in the purchase price can not be calculated separately for articles in the invoice which are subject to differential taxation.

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Print
 
By clicking the link "Print page" in the single product view, you can print the displayed object and the related information in a print-optimized layout. 

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Purchase 

See "Order Process"

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Register

As a registered customer you can take the following advantages of our shopping system:
* Once you have entered your data, by using your login (e-mail address) and password you can quickly and easily place an order without re-entering your data. 
* If you are interested in one or more objects in particular, you can put them on your personal wishlist and find quickly when you visit us next time.  
* The order history gives you an overview of your already placed orders. 

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Registration

This is a simple way to register with us: 
Click on "My account", from there you will be redirected to the login page. Choose the option "I am not yet registered with ars mundi and would like to login again", afterwards click on "next" and please fill in the specified fields. 

As a registered customer you have the following advantages with our shopping system:
* Once you have entered your data, by using your login (e-mail address) and password you can quickly and easily place an order without re-entering your data.
* If you are interested in one or more objects in particular, you can put them on your personal wishlist and find quickly when you visit us next time. 
* You can review your previous shopping carts and reactivate them again if, for example, you have been interrupted and your order wasn't carried out.
* You can review your previous orders. 

You can also make an order without registering. During the order process, you just specify your address. The advantages of using our shopping system do not apply to this type of declaration.

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Request a catalog 

You can request current ars mundi catalogs free of charge and without obligation directly from here. 

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Retail shop

Our retail store is located in Hanover. For further information and opening hours please check here...

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Ring size

This is the way to measure the diameter of a well-fitting ring:

Ringgröße Ring size Ring diameter
48 15,5 mm
50 16,0 mm
52 16,5 mm
54 17,0 mm
56 18,0 mm
58 18,5 mm
60 19,0 mm
62 19,5 mm
64 20,5 mm



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Shipping and shipping costs

We ship worldwide. 
In spite of big size and weight of our products, for postage, shipping, packing and insurance you pay the following: 
Delivery costs to: 
* United Kingdom - € 12.00 
* Germany - € 7.80 
* Austria - € 9.80 
* Luxembourg - € 15.00 
* Belgium & Netherlands - € 12.00 
* Switzerland - € 20.00 
 
* Delivery to remaining EU countries (except for islands) - € 35.00 
* Delivery to non-EU countries, as well as EU islands - € 95.00 

Customs and import fees for goods deliveries outside Germany
Our house has no influence on the customs or import duties established in foreign counties, and we do not inform about them beforehand. Customs regulations of the recipient countries are not unified. If you require detailed information, please contact the customs office responsible for your region. Please note that you must abide by the respective local regulations on imports of goods.

Import requirements for Switzerland and Liechtenstein
Please note that charges (e.g. customs fees, VAT) may be applicable for deliveries to Switzerland and Liechtenstein. If you have questions about the scope of duties or details of import procedures, please contact the customs authority of the Swiss Confederation.

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Trader 

Please send your request to: 
info@arsmundi.com 
Phone: +44 207 193 37 65 
Fax: +49 511 348 43 58 

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Vouchers

You would like to redeem a voucher? 
To redeem a voucher, please enter the number of your voucher in the shopping cart, in the field "I have a voucher code". 

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What we can offer you

Ars mundi offers you a unique spectrum of the world of art: 
* valuable originals 
* hand-signed lithographs
* limited artist's multiples
* museum replicas
* jewelry replicas 
* designer jewelry
* limited artist watches 
* exclusive collector's chronographs 
* fine art and craft 
* museum shop products
You can discover many exclusive things only with Ars Mundi. 

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Wishlist

You can store your personal objects of desire on your Wishlist (after successful registration). Just click on the link "Add to Wishlist" in the single product view. By means of "Login" or "My Account" you can always view and change your Wishlist. 

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